Support Process Updates - Email to Case will be disabled

Summary: The functionality to create a new case by email to support@cyberhaven.com is being decommissioned. Please open cases through the support portal - support.cyberhaven.com Question_md: How do I open a support request with Cyberhaven?

Answer_md: We want to inform you that our Email-to-Case functionality has been disabled. Moving forward, we kindly ask that all new support cases be submitted directly through our Support Portal at support.cyberhaven.com.

Our Support Portal also features a comprehensive Knowledge Base (KB) with helpful articles and resources to assist you in resolving common issues quickly and efficiently.

Please note that this change only affects the creation of new cases. Email replies related to existing cases will continue to be processed as usual and linked to the appropriate case.

We believe this update will enhance the accuracy and efficiency of case management, ensuring faster response times and improved support experiences.

If you have any questions or concerns about this change, please feel free to reach out to our support team.

Thank you for your understanding and cooperation.

Best regards,
Michael Foresto
Director of Support
Cyberhaven